Old Dominion Freight Line, Inc. Privacy Policy

Effective Date: January 9, 2023

Last Updated: January 9, 2023

This Privacy Policy (“Policy”) describes how Old Dominion Freight Line, Inc. (“OD”) and our affiliated entities collect, use, and share your personal data and information (collectively “Personal Information”). This Privacy Policy applies to your use of OD’s websites including www.odfl.com, ir.odfl.com, www.odmove.com, and insider.odfl.com, (collectively the "Sites"), as well as information collected online and offline (collectively, the “Services”), and describes our privacy practices relating to our Sites and Services.  If you do not consent to the collection, use and disclosure of your Personal Information as described in this Privacy Policy, do not use our Sites or submit any Personal Information to us through our Services.  Your continued use of our Sites and Services is your agreement to the terms of this Privacy Policy.   

Please contact us as indicated below in the “How to Contact Us” section if you have any questions or would like additional information.  

Who We Are

We are a leading, less-than-truckload ("LTL"), union-free motor carrier providing regional, inter-regional and national LTL services through a single integrated organization. Our service offerings, which include expedited transportation, are provided through an expansive network of service centers located throughout the continental United States. Through strategic alliances, we also provide LTL services throughout North America. In addition to our core LTL services, we offer a range of value-added services including container drayage, truckload brokerage and supply chain consulting.

Your Privacy is Important to Us

We value your privacy.  We are committed to protecting it. Generally, we collect, process, and use your Personal Information to operate our Sites and provide you with certain Services as discussed in more detail in this Privacy Policy. Before accessing, using, or interacting with the Sites and Services you should carefully review the terms of this Privacy Policy. Your use of our Sites and Services is governed by this Privacy Policy and our Terms & Conditions.

Personal Information We Collect About You

Personal Information, as defined by applicable law, is information that can be used to identify you (whether alone or in combination with other information).  We limit the collection of Personal Information to what is reasonably necessary for the purpose for which the information is collected.  

Personal Information we may collect about you includes:

• First and Last Name
• Title, Job Role and Company Information
• Email Address
• Business Contact Information
• Postal Addresses 
• Government Identification Information 
• Geolocation Information
• Telephone and Fax Number(s) 
• Employee Health Information 
• Biometric Data
• Education
• Date of Birth
• Gender  
• Transactional and Payment Information (including credit and debit card information)
• Unique Personal Identifier or Customer Number  
• Online Profile Information including OD Username and Password, Online Moniker or Alias
• Social Media and Third-Party Login Information (including first name, last name, and profile photos for all social media or third-party logins)
• IP Addresses  
• Unique Identifiers (such as a universally unique identifier (“UUID”) that may remain on your device persistently to help you log in faster and enhance your navigation on our Sites)  
• Log File Information (such as your browser type, access times, domain names, operating system, referring web page(s), pages visited, geographic location, your mobile carrier, device information (including device and application IDs, and screen size))
• Information from Cookies, Web Beacons, HTTP Referrers, and other Tracking Technologies including pages you view on our Sites, the duration of your visit, pages you view immediately before and after you access our Sites, search terms you enter on our Sites, and information about your browser type, browser fingerprint information, device fingerprint information, language and operating system  (For more information regarding our use of Cookies see the Cookies and Tracking Technologies section below.)  
• Analytics Information related to our Sites 

We may also collect Sensitive Personal Information, as defined by applicable law, including:

• Social Security Number
• Government Identifiers (driver’s license, state identification, passport information)
• Financial account information (debit or credit card number and required access information or password) 
• Race or ethnic origin 
• Union membership
• Contents of certain electronic communications (unless OD is the intended recipient) 
• Mental or physical health diagnosis,
• Citizenship or immigration status; 
• Genetic or biometric data 
• Precise geolocation data 

How We Collect Your Personal Information

We collect your Personal Information through various means, including when you directly provide information to us and when we automatically collect information about you through your use of the Sites and Services.  In some instances, you may be able to choose what information to provide, but sometimes we require certain information from you to use certain features of our Sites and Services.

Information You Provide to Us

We may collect Personal Information you provide directly to us, including:

• When you visit any of our Sites or use our Services
• When you, or someone on your behalf, provides information to us to:
  • Purchase services from OD
  • Register or maintain an account with OD
  • Submit information, content, materials, etc. on our Sites
  • Apply for employment at OD
  • Obtain technical support
  • Participate in OD events, activities, surveys, marketing promotions, sweepstakes, contests, etc.
  • Connect with you via social media
  • To complete and submit forms on our Sites or through our Services
• Through third parties including business partners, service providers, etc.
• When you communicate with us using mail, email, text, phone, and fax communications 

Please do not submit any Personal Information on behalf of others unless you are authorized to do so. 

Information We Collect Automatically

In addition to the Personal Information you provide to us, OD and our agents, vendors, and consultants (collectively “Service Providers”), as well as other third parties, may collect information automatically about our Sites and Services and how you use them. Examples of the types of Personal Information that may be collected automatically when you use our Sites and Services include:

• IP address
• Browser type and language, operating system, access time, duration of visit, and referring website address  
• The pages you view within our Sites and other actions you take while visiting us
• The pages you view immediately before and after you access our Sites and Services
• Information related to whether you’ve opened an email or clicked on a link contained in an email we sent to you
• Information from a referring source (an advertising site, a blog, a social media site, etc.)
• Information from surveys, promotions, events, etc.
• Information from content you post or share publicly on discussion forums or other social media pages (including the content, your name, and a link to your profile) that may be shared across our Sites and Services and in other public or private areas of the Internet

Cookies and Tracking Technologies

Our Sites and Services use cookies and similar technologies.  Cookies are small files that our Sites or Service Providers may transfer to your computer through a web browser that enables our Sites or Service Provider systems to recognize your browser and capture and remember certain information.  In general, OD and our Service Providers use cookies and other technologies to optimize the functionality of our Sites, to help us understand how the Sites are used, and to provide you with interest-based content or advertising based upon browsing activity. 

 If you would like to opt-out of cookies, visit www.aboutcookies.org or www.allaboutcookies.org for further information.  These websites also tell you how to set your browser not to accept cookies and how to remove cookies from your browser. However, some of the features on our Sites may not function if you remove or delete cookies.  For more information about our use of cookies, please see our Cookies Policy.  

Adobe and/or Google Analytics 

Our Sites may use Adobe and/or Google Analytics to help us analyze user activity. These analytics platforms use cookies to generate information about visitors to our Sites for purposes of compiling activity reports, analyzing user interests, and providing other information related to usage of the Sites.  Adobe and/or Google may transfer this information to third parties where required to do so by law, or where such third parties process information on their behalf. Adobe and Google will not associate your IP address with other data. Data collected by Adobe and Google Analytics is subject to the privacy policies of those companies. If you want to know more about how data is collected, used, and shared by Adobe and Google, please review the Adobe Privacy Policy here and the Google Privacy Policy here.

You may prevent Adobe and Google Analytics from collecting your information by disabling cookies on your browser as noted above or you may opt-out of Google’s use of cookies by visiting the Adobe or Google Analytics Opt-out Pages.

Adobe Launch and Google AdWords 

Our Sites may use Adobe Launch and/or Google Tag Manager and AdWords.  Both platforms are marketing tracking and remarketing services provided by Adobe and Google. OD uses these services to track and deliver online ads. Adobe Launch and Google Tag Manager share information from our Sites with another data sources (Adobe Analytics, Google Analytics) to analyze your interests and deliver content that may interest you.  Both platforms use tools, such as cookies, to enable us to display ads on sites across the Internet based upon your visits to the Sites. You can personalize the ads you receive, opt-out of ads from other advertising networks, or opt-out of ads from Adobe and Google by visiting the Adobe or Google Ads Settings.  For more information on Adobe’s and Google’s privacy practices, please visit Adobe’s and Google’s Privacy Policy. 

DoubleClick

DoubleClick uses cookies to collect and store data about users from their browsing history to best place advertisements of interest to users.  Cookies from DoubleClick may collect your browsing information and share it with Google.  For more information on Google’s privacy practices, please visit Google’s Privacy Policy.

Aggregated/Deidentified Information - We may aggregate and/or de-identify your Personal Information so that it can no longer be linked to you. We may use and share aggregated/de-identified information for any purpose at our sole discretion.

How We Share Your Personal Information

The following describes our policies with respect to the sharing of your Personal information with others.

To perform certain Services and to support our business functions, we share Personal Information with certain third parties, including your name and address, shipment destination name and address, and the type of shipment services you requested. Our third party vendors are bound by contractual confidentiality obligations and are required by applicable law to have reasonable technical and organizational controls in place to protect your Personal Information and are authorized to use your Personal Information only as needed to perform services on OD's behalf or to comply with legal requirements.  

We may share your Personal Information as follows:

• Within our group of OD companies including our affiliates, subsidiaries, service centers, locations, etc., to deliver the services, determine appropriate shipping rates, provide customer support, etc.;
• With our Service Providers and agents in connection with their delivery of services to OD. We may permit our Service Providers to use aggregated or de-identified information that does not personally identify you;
• As necessary, for the following purposes: (a) to comply with any legal process; (b) to respond to requests from public and government authorities; (c) to enforce our Terms & Conditions; (d) to protect our operations and protect our rights, privacy, safety, and property, and that of you or others; and (e) to allow us to pursue available remedies or limit the damages that we may sustain;
• With our business partners and suppliers for business purposes. For example, we may share your Personal Information to process your service requests, deliver the services, provide customer service, and improve our services;
• With our insurers and professional advisers for the purposes of managing risks, obtaining professional advice, exercising, or defending against legal claims, etc.;
• With third parties in connection with or during negotiations of any reorganization, acquisition, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings);
• With third parties for co-marketing purposes, to improve our services recommendations and to provide you with other services;
• With other sites, including social media platforms and advertising partners (such as Google and Facebook/LinkedIn/Instagram, etc.), for the purpose of ad targeting, remarketing, and customized advertising content; and
• We also provide an online chat service for our customers. If you use this chat service, the content of the chat messages as well as your email address and other Personal Information you provide via the chat feature may be shared with our Service Providers.

Sharing Information and User Content Through Social Media

We may share your Personal Information with social media sites that specialize in social commerce so you can connect with us through your social networks, and share information and content such as reviews, photos, text, videos, and usage data (“User Content”).  We provide our social media Service Providers with access to our Sites and Services so we can generate interest in our Sites and Services among members of your social networks and to allow you to share your interest in our Sites and Services with friends in your network. These social media Service Providers may collect or register your views (including whether you liked or purchased services from us) and make those views available to us and on public portions of our Sites. For example, when you use our hashtags in a social media post or respond to one of our usage requests, your post is shared with us, and may appear on our Sites. By using our hashtags or responding to one of our usage requests, you are consenting to our use of the information you post for commercial purposes and without compensation. For more information, please see our Terms & Conditions which are incorporated herein.

If you do not agree to all of these terms, please do not submit user content to us or reply to our usage requests. If you do not want a social media platform to share information about you, you must contact that the social media provider and determine whether it gives you the opportunity to opt-out of sharing such information.

We reserve the right to select the content that appears on our Sites and social media accounts.  We may choose not to display your content even if you express an opinion about our Sites and Services, use our hashtags, or affirmatively consent to a usage request. We reserve the right to remove content from our Sites and social media accounts at our sole discretion at any time and without notice.

Your Rights Regarding Your Personal Information

Some states including California, Colorado, Connecticut, Nevada, Virginia, and Utah, now or will soon afford certain rights to residents of those states with respect to their Personal Information.  California residents should refer to the “Your California Privacy Rights” section below for a description of California specific rights.  For residents of Nevada, please note that OD does not “sell” your Personal Information as that term is defined under Nevada law. For residents of Colorado, Connecticut, Virginia or Utah, your rights may now or soon include the right to: (1) confirm whether we hold or process your Personal Information, (2) request access to your Personal Information, (3) request deletion of your Personal Information, (4) obtain a copy of your Personal Information in a readily usable format, (4) the right to request correction of your personal information, (4) restrict the processing of your Sensitive Personal Information (as defined by applicable law), (5) opt-out of the processing of your Personal Information for targeted advertising or other purposes, (6) opt-out of the sale of your Personal Information, and (7) restrict the use of your Personal Information for certain profiling purposes.   

To opt-out please call our toll free number at 1-800-235-5569, email us at privacy@odfl.com or submit a Consumer Request Form here.  

If you submit a request related to your Personal Information, the following generally describes the process we use to verify your identity:  

• Password Protected Accounts. If you have a password-protected account with us, we may use existing authentication practices to verify your identity but will require re-authentication before disclosing or deleting data. If we suspect fraudulent or malicious activity relating to your account, we will require further verification before complying with a request to know or delete.
• Verification for Non-Accountholders. If you do not have, or cannot access, a password-protected account with us, we will generally verify your identity to a reasonable degree of certainty by matching at two or three data points provided by you with reliable data points maintained by us. For valid requests to delete Personal Information, we will verify your identity to a reasonable degree or a reasonably high degree of certainty depending on the sensitivity of the Personal Information and the risk of harm posed by unauthorized deletion. We will act in good faith when determining the appropriate standard to apply.
• Verification by Authorized Agent. You may designate an authorized agent to make the above requests on your behalf if permitted by applicable law. An authorized agent must submit proof to us that the agent has been authorized by you to act on your behalf, and you will need to verify your identity directly with us through the processes described above.  If you wish to submit an authorized agent request, you can do so by emailing us at privacy@odfl.com.

If there is no reasonable method by which we can verify your identity, we will state so in response to your request including an explanation of why we have no reasonable method to verify your identity.

There may be situations where we cannot grant your request. For example, if you ask us to delete Personal Information that we are obligated to keep to comply with applicable law we may not be able to fulfill some or all of your request. We may also decline to grant your request where our use of your Personal Information serves a legitimate purpose such as for security purposes.  Your request may also be denied if it compromises the privacy of others, is overly repetitive or extremely burdensome to fulfill.  

If, after reviewing your request, we determine that we cannot honor it, we will notify you of that decision via email. If you wish to appeal any such decision, please see the Appeals process described below.

Appeal of Denials of Consumer Requests and Complaints

Depending on your state of residency, you may have the right to appeal the denial of your request.  To appeal the denial of a Consumer request please send an email to privacy@odfl.com.  We respond to all verifiable requests for an appeal as soon as we reasonably can and no later than legally required. 

If your appeal is denied and/or you are unsatisfied with the outcome of your request, you may contact the Attorney General of your state using the links below to submit a complaint. 

• Residents of Colorado: https://coag.gov/file-complaint/ 
• Residents of Connecticut: https://www.dir.ct.gov/ag/complaint/ 
• Residents of Virginia: https://www.oag.state.va.us/consumercomplaintform/form/start

Third Party Links 

Our Sites and Services may contain links to third party websites and services that are not owned or controlled by us, including links to social media platforms.  This Privacy Policy applies only to Personal Information collected by our Sites and Services.  Links to other websites or social media platforms do not constitute or imply an endorsement or recommendation by us of the content on third party sites. Third-party sites may have their own cookies, web beacons and other tracking technologies to collect information about you or ask you to provide Personal Information directly to them.  We are not responsible for the privacy and security practices of other websites or social media platforms or the Personal Information they collect.  Please refer to the applicable third parties’ privacy policies to understand their privacy practices and your rights.

Email Communications

You may unsubscribe from our marketing communications by clicking the “unsubscribe” link found in every commercial email we send, or by sending us a request to unsubscribe at privacy@odfl.com. If you opt-out of receiving marketing email communications, we may still send you email messages related to your account with us, including specific transactions or our Services. Unsubscribing yourself from our marketing communications will not affect our service to you. 

Text Messages and Alerts – Opting-in and Out

You have the choice to opt-in to receiving text messages and alerts on the mobile phone number(s) you have shared with us. Once you have opted-in, we may send you text messages (i) regarding your account; (ii) to investigate or prevent fraud; and (iii) to alert you in the event of an emergency. We may send you text messages and alerts using autodialed technology. We will not contact you via text messages or alerts for marketing purposes without your prior, express, written consent. You do not have to opt-in to text messages and alerts to use and enjoy our Sites and Services. If you opt-in, standard text messaging charges may apply. For more information regarding our text messaging and alerts, please contact us at privacy@odfl.com or 1-800-235-5569.

You may choose to opt-out from our text messages/SMS and alerts at any time.  Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After you receive our SMS message, you will no longer receive text/SMS messages from us. If you want to join again, resubscribe and we will start sending SMS messages to you again. Please keep in mind that if you opt-out of receiving text messages and alerts we may not be able to contact you with important messages regarding your account. However, if there is an emergency or account question, we will make every attempt to contact you in other ways, such as by email or on a landline phone.

Public Forums, Community and Reviews

We offer various communities and forums across our Sites and Services, as well as the ability to provide reviews of our Services. We offer several features that allow users to connect and communicate in public or semi-public spaces as part of our Sites and Services. You do not have to use these features, but if you do, please use common sense and good judgment when posting in these communities or sharing your Personal Information with others.

Please be aware that any Personal Information you choose to submit in any communities, forums, or reviews can be read, collected, or used by others, or could be used to send unsolicited messages to you. We may engage our Service Providers to assist in providing community services to you. OD generally does not control or remove user content from public forums or communities on our Sites (though we reserve the right to do so in our sole discretion at any time without notice). Your posts may remain public if you subsequently close your account(s) with us.

Despite our safety and privacy controls, we cannot guarantee that you will not encounter inappropriate or illegal conduct from other users when using public forums on our Sites. You can help us to make our Sites (including public forums) welcoming for all users by reporting any offensive or unwelcome conduct to us.

Our Services Are Not Intended for Children

Our Sites and Services are not intended for children nor targeted to children under the age of sixteen (16). We do not knowingly collect Personal Information from children under the age of 16. If we learn that we possess information from a child under the age of 16, we will delete such information in accordance with the Children’s Online Privacy Protection Act (“COPPA”) and other applicable laws. If you are a parent or guardian and you believe that your child under the age of 16 has provided us with personal information without your consent, please contact us at privacy@odfl.com.

Data Retention 

We may retain your Personal Information for the periods necessary to:  (a) fulfill the purposes described in this Privacy Policy, (b) meet the timelines required or recommended by regulators, professional bodies, or associations, (c) comply with applicable laws, legal holds, and other legal obligations (including contractual obligations), and (d) comply with your requests.

Do Not Track

We do not currently have the technology to automatically respond to “Do Not Track” (DNT) signals sent by web browsers, mobile devices, or other mechanisms. 

Third-parties, such as Google Analytics, may collect data that relates to you on our websites, across time, and over other websites. Third-parties’ responsiveness to do-not-track signals is governed by their privacy policies. You also may limit certain tracking by disabling cookies in your web browser. For more information on Do Not Track, please visit https://allaboutdnt.com/

Information Security

We have implemented appropriate and reasonable physical, technical, and administrative safeguards to help prevent unauthorized access to, use of, and disclosure of, your Personal Information. However, there is no perfect security. We cannot ensure or warrant the security of any Personal Information collected by our Sites and Services.  We accept no liability for any unauthorized disclosure of your Personal Information. You are responsible for maintaining the secrecy of any credentials used to access your account with us.  You should report actual or suspected unauthorized activity to privacy@odfl.com immediately, and in no event later than 24 hours after discovery.

OD specifically reserves the right to terminate your access to our Sites and Services and any contract you have with us in the event we learn or suspect you have disclosed your account or password information to an unauthorized third party.

Your California Privacy Rights

If you are a resident of California, your rights to submit certain requests relating to your Personal Information are described below. Please note that when submitting a request, you will be asked to provide information to verify your identity before action is taken. You may designate an authorized agent to make the requests below on your behalf. An authorized agent must submit proof to us that he or she has been authorized by you to act on your behalf, and you will need to verify your identity directly with us through the process described below.

Right to Opt-out of the Sale of Your Personal Information

California residents have the right to opt-out of the sale and sharing of their Personal Information. To opt-out please call our toll free number at 1-800-235-5569, email us at privacy@odfl.com, or submit a Consumer Request Form here.

Deletion, Access and Correction Requests

To submit other data requests, such as deletion of, access to, or correction of, your Personal Information, please call our toll free number at  1-800-235-5569,  email us at privacy@odfl.com, or submit a Consumer Request Form here .

You can opt-out of the sale of your Personal Information by using the Global Privacy Control (“GPC”) signal.  The GPC is a browser and plug-in setting that tells websites not to sell your Personal Information.  For more information regarding the GPC visit https://globalprivacycontrol.org.  Activate the GPC here.

Right to Request More Information

• If you are a California resident, you may have the right to request more information regarding the categories of Personal Information we have collected about you
• The categories of sources from which we have collected your Personal Information
• The business or commercial purpose why we collected or, if applicable, sold your Personal Information
• The categories of third parties with whom we shared your Personal Information
• The specific pieces of Personal Information we have collected about you
• The categories of Personal Information that we have shared with third parties about you for a business purpose
• The categories of Personal Information that we sold about you and the categories of third parties who received your Personal Information in the sale
• A list of all third parties to whom we have disclosed Personal Information, as defined under California Civil Code Section 1798.83(e) (a/k/a the “Shine the Light Law”), during the preceding year for third-party direct marketing purposes

You may submit a request for the information above by calling us at 1-800-235-5569, emailing us at privacy@odfl.com., or by submitting a Consumer Access Request here.  Please note that due to the different requirements of the applicable laws, our response times may vary depending on the specific type(s) of information sought. We respond to all verifiable requests for information as soon as we reasonably can and no later than legally required. 

Right to Request Deletion of Your Personal Information

California residents also have the right to request that we delete your Personal Information collected or maintained by us. Once we receive your request, we will let you know what, if any, Personal Information we can delete from our records, and we will direct any service providers (such as Google Analytics) that may have collected Personal Information about you through our Sites to delete your Personal Information from their records. There may be circumstances where we cannot delete your Personal Information or direct service providers to delete your Personal Information from their records. For example, if we need to: (1) retain your Personal Information to complete a transaction or provide Services; (2) detect and remediate security incidents; (3) protect against unlawful activities; (4) identify, debug or repair errors; or (5) comply with a legal obligation. You may submit a request to delete your Personal Information by calling us at 1-800-235-5569, emailing us at privacy@odfl.com., or submitting a Consumer Request Form here . In connection with submission of your request, we will take steps to verify your identity as outlined below, and you will need to verify your identity before action is taken.

Verification of Requests for Further Information or to Delete Personal Information

Upon submission of a request for information or a request to delete information, we will take reasonable steps to confirm that the person submitting the request to know or request to delete is the person to whom the information relates, and to prevent unauthorized access or deletion of information. The specific steps taken to verify the identity of the requesting person may vary based on the nature of the request, including the type, sensitivity and value of the information requested, the risk of harm posed by unauthorized access or deletion, the likelihood that fraudulent or malicious actors may seek the information, the robustness of information provided to verify your identity, the nature of our business relationship with you, and available technology for verification.  

We will generally try to avoid requesting additional Personal Information from you for the purpose of verification, but we may need to do so if we cannot verify your identity based on the information already maintained by us. If we request additional Personal Information to verify your identity, it will be for identity verification purposes only, and will be deleted as soon as practical after processing the request, except as otherwise provided by law. 

The following generally describes the verification processes we use: 

Password Protected Accounts. If you have a password-protected account with us, we may use existing authentication practices to verify your identity but will require re-authentication before disclosing or deleting data. If we suspect fraudulent or malicious activity relating to your account, we will require further verification (as described below) before complying with a request to know or delete.

• Verification for Non-Accountholders. If you do not have, or cannot access, a password-protected account with us, we will generally verify your identity as follows:
  • For requests to know categories of Personal Information, we will verify your identity to a reasonable degree of certainty by matching at least two data points provided by you with reliable data points maintained by us. 
  • For requests to know specific pieces of Personal Information, we will verify your identity to a reasonably high degree of certainty by matching at least three data points provided by you with reliable data points maintained by us. We will also require a declaration, signed under penalty of perjury, that the person requesting the information is the person whose information is the subject of the request or that person’s authorized representative. We will maintain all signed declarations as part of our records. 
  • For requests to delete Personal Information, we will verify your identity to a reasonable degree or a reasonably high degree of certainty depending on the sensitivity of the Personal Information and the risk of harm posed by unauthorized deletion. We will act in good faith when determining the appropriate standard to apply.
    
    
• Verification by Authorized Agent. You may designate an authorized agent to make the requests above on your behalf. An authorized agent must submit proof to us that the agent has been authorized by you to act on your behalf, and you will need to verify your identity directly with us through the process described above.  If you wish to submit an authorized agent request, you can do so by emailing us at privacy@odfl.com.

If there is no reasonable method by which we can verify your identity, we will state so in response to a request to know or delete Personal Information, including an explanation of why we have no reasonable method to verify your identity. 

Right to Non-Discrimination for the Exercise of Your Privacy Rights

If you choose to exercise any of the privacy rights conferred by the California Consumer Privacy Act as updated by the California Privacy Rights Act, you also have the right not to receive discriminatory treatment by us. This means that consistent with California law, we will not deny providing services to you, charge you different prices or provide a different level or quality of services to you unless those differences are related to the value of your Personal Information.

Changes to This Privacy Policy

We reserve the right to revise this Privacy Policy at our sole discretion at any time without notice. It is your responsibility to review our Privacy Policy for any updates or modifications.  Your continued use of our Sites and Services after we post changes to our Privacy Policy constitutes your agreement to and acceptance of the updates and revisions to this Policy. 

How to Contact Us

If you have questions about our Privacy Policy and practices, please contact us by:

• Email:  privacy@odfl.com
• Telephone:  1-800-235-5569
• Postal Address:
  Old Dominion Freight Line
  Attention:  Privacy
  500 Old Dominion Way
  Thomasville, NC  27360