Old Dominion Freight Line, Inc. Privacy Policy

How We Use Your Personal Information

We may use your information in various ways to serve you better as a customer and provide an improved  experience on our Sites.

Sensitive Personal Information

Depending on your state of residency, certain Personal Information may be Sensitive Personal Information.  The term "Sensitive Information" for U.S. consumers may refer to information related to your identity card numbers, biometric information that uniquely identifies an individual, bank account numbers and log-in information, precise geolocation data, race, ethnic origin, citizenship or immigration status, sexual orientation, religious or philosophical beliefs, union membership, the content of your communications with third parties, genetic data, health and physiological information, and Personal Information of children under 18 years of age. We do not generally collect Sensitive Personal Information unless it is volunteered by you. 

The table provided below outlines how and why we use your Personal Information:
Type of Personal InformationPurpose(S) For Which We Use This Information
Name and Contact Information
(including your title, email address, postal address, phone number, etc.)
To deliver the services you order/purchase
 To send you updates through email and text messages
 To determine appropriate shipping rates
 To send you information about our services and offerings with your permission
 To detect and prevent fraud against you and/or OD
Date of BirthTo assist with our employee recruiting and application process
 To detect and prevent fraud against you and/or the OD
GenderTo comply with our legal reporting requirements
Payment Information
(including credit and debit card information)
To deliver the services you order and purchase
 To detect and prevent fraud against you and/or OD
Purchase and Order History To provide you with appropriate services, recommendations, and updates
 To help you find relevant services efficiently
 To provide customer service and support
Online Chat InformationTo provide you with appropriate services, recommendations, and updates
 To help you find relevant services efficiently
Contact HistoryTo provide customer service and support
Device and Usage Information
(such as geolocation data, IP addresses, unique identifiers, online monikers, and log files)
To make it easier for you to log into our websites and apps
 To help you find relevant services quickly
 To provide you with appropriate services, recommendations, and updates
 To provide training for our staff
 To show you relevant ads while you are browsing the web or using social media
 To improve our websites, set default options, and provide you with a better website experience
 To protect the security of our websites
 To detect and prevent fraud against you and/or the OD
Communications You Send Us by Mail, Email, Text, Phone, or FaxTo provide you with appropriate services, recommendations, and updates
 To learn how we can improve our business
 To provide customer service and support
Responses to Surveys, Competitions, Promotions, and SweepstakesTo learn how OD can improve our business
 To provide training for our staff
Event RegistrationsTo communicate with you about our events
 To send you information on products and services with your permission
 To show you relevant ads while you are browsing the web or using social media
Customer Support InformationTo assist you with your requests for customer support
 To register you for an account with us
 To improve our Sites and Services and better handle future support requests 
 To contact you in order to obtain information about your service preferences and how OD can improve our business
 To make it easier for you to log into our websites and apps
Social Media and Third Party Login InformationTo help you connect and share content with your friends and followers
 To provide you with appropriate products, recommendations, and updates through advertising, including targeted advertising
 To help you find relevant services quickly
Cookies, Web Beacons, HTTP Referrers, and Other Tracking TechnologiesTo send you information on our services and articles with your permission
 To make it easier for you to log into our websites
 To provide you with appropriate services, recommendations, and updates
 To help you find relevant services efficiently
   To show you relevant and targeted advertising  while you are browsing the web or using social media
 To improve our websites and apps, set default options, and provide you with a better website experience
 To protect the security of our Sites
Telephone RecordingsTo detect and prevent fraud against you and/or OD
 To improve the quality of our customer service
 For training purposes
Website Analytics InformationFor training purposes
 To provide you with appropriate services, recommendations, and updates
 To help you find relevant services efficiently
 To show you relevant ads while you are browsing the web or using social media
 To improve our website, set default options, and provide you with a better website experience
 To protect the security of our Sites
Employment ApplicationsTo assist with our employee recruitment and application processes
Sensitive Personal Information 
Social Security NumberTo administer our benefits programs, assist with our employee recruitment and application processes, and comply with our legal obligations including those related to employee compensation 
Government IdentifiersTo comply with our legal requirements (i.e., driver licensing)
Financial Account InformationTo pay our employees and process customer orders
Race or Ethnic OriginTo comply with legal reporting requirements. 
Union MembershipTo comply with our legal requirements related to Union Members.  
Electronic Communications To facilitate with our legitimate business purposes including anti-fraud and security investigations. 
Mental or Physical Health InformationTo administer our benefits programs. 
Citizenship or Immigration Status To comply with legal reporting requirements and facilitate our employee recruitment and application processes. 
Genetic or Biometric InformationTo facilitate our legitimate business purposes including employee time management. 
Precise Location InformationTo facilitate our legitimate business purposes including driver safety, targeted advertising